How to Add an AI Chatbot to Your Website

Set up trustworthy business answers before embedding

Confirm your service list, opening hours, contact details, published prices and booking rules. A visible widget is not proof of an accurate support experience. Select common customer questions and several cases where no answer is available; the chatbot should say when it does not know rather than improvise.

Install a chatbot on an HTML website

Copy the complete company-specific embed code from your Respondo installation dashboard. Insert it into the shared HTML layout at the location specified by the integration instructions, commonly before the closing body tag. Publish and open the real site in a private browser window. Verify the script URL and workspace identifier. Never place private API secrets in public HTML.

Shopify chatbot installation

The exact method depends on your integration and theme. Back up or duplicate the theme before editing its code. If a compatible Shopify app supplies an app embed block, follow that installation flow. Otherwise, use the approved theme editing route for your provider's snippet. Verify the published store, product pages and mobile cart interactions. Avoid adding the same widget through both an app and theme code.

WordPress and other website builders

WordPress sites may support a safe code insertion tool or theme hook for site-wide scripts. Builders such as Google Sites can limit direct third-party JavaScript; check their supported embed capabilities before claiming compatibility. A generic script pasted into visual page text might never execute.

Test mobile usability, performance and languages

Inspect the chat launcher, keyboard, close button and layout on a real phone. Ensure it does not cover navigation, checkout buttons or consent controls. If customers ask questions in Finnish, Swedish and English, confirm that translated answers preserve the same company-approved services, prices and policies.

Validate unknown questions and human escalation

Run known questions, paraphrases, follow-ups, unavailable pricing scenarios and a request to reach staff. A reliable website AI assistant should not fabricate an appointment, claim a payment was received or guess an individual quotation. Record failures, adjust approved knowledge and repeat the checks.

Scope and availability

The workflow applies to many service and ecommerce websites, but embedding capabilities vary by platform and plan. Respondo AI paid business subscriptions are currently available only to companies in Finland.

Frequently asked questions