FREE INTERACTIVE RESOURCE · AI CUSTOMER SUPPORT

Is your AI chatbot ready for real customers?

Evaluate any customer service chatbot with 25 real-world test scenarios. Identify invented prices, unsupported claims, broken booking promises, privacy problems and weak multilingual responses. Record results here, then export your evaluation.

25 realistic scenariosCritical-risk flagsDownloadable resultsNo account required

How to use it: Ask the exact question in your own chatbot. Compare the answer against the company-approved facts, then mark Pass, Needs review or Fail. Mark a question Not tested when it is outside your use case. No chatbot is scored automatically; a human reviewer decides every result.

AI chatbot evaluation scorecard

Blank CSV template

0/25Cases evaluated

0Passed cases

0Critical-risk issues flagged

—Pass rate among evaluated

No cases evaluated yet.

Loading evaluation questions…

Important: This is a vendor-created self-assessment resource from Respondo AI, not an independent certification. A high score does not establish security, compliance or production readiness. Critical issues require investigation before launch. Answers and notes are kept in this browser; avoid entering personal data or credentials. Use Export to keep a copy.

Evaluation method and FAQs

What makes an AI customer service chatbot reliable?

It uses business-approved information, clearly admits uncertainty, protects other customers' data, avoids inventing prices or availability and routes exceptional cases to humans. Test the system using your real services and knowledge sources rather than generic demo examples.

How is the pass rate calculated?

Passed cases divided by cases marked Pass, Needs review or Fail. Not-tested cases are excluded from the denominator but shown in the completion count. A failed or unresolved critical-risk case is highlighted separately: an average cannot cancel out a privacy, safety or fabricated-booking problem.

What should I do if the bot invents a price or says a service exists when it does not?

Mark Fail, preserve the original answer, fix the approved information or answer policy, and retest. Do not assume a different prompt alone resolves the root cause. See our knowledge base guide.

How do I test multilingual customer support?

Ask equivalent questions in Finnish, Swedish and English. Confirm that the service, price and policy facts remain identical; only the language should change. A useful guide is multilingual chatbot testing.

Can companies outside Finland use this evaluation tool?

Yes. The scorecard and its CSV are public resources available globally. Respondo AI paid business subscriptions are currently available only to Finnish companies.